Build the operating system for franchise networks.
We're a small, senior team building the command surface multi-unit operators run their businesses on. Every role is fully remote, with real ownership and the chance to shape the product from the ground up.
Fully remote
Work from anywhere. Every role is remote-first with async-friendly collaboration.
Real ownership
Join early, own meaningful surface area, and see your work shape the product.
Operator-grade impact
Build software that real businesses run on across hundreds of locations.
Competitive package
Competitive salary, meaningful equity, and benefits that support your best work.
Own meaningful surface area across the LynkPilot product — from the franchisor command center to the franchisee portal. You'll ship end-to-end features in our TypeScript stack (Next.js App Router, tRPC, Prisma/Postgres) and help set the engineering bar as one of our earliest hires.
What you'll do
Design, build, and ship full-stack features across the web app, API, and database layers.
Translate ambiguous operator problems into clean data models and reliable workflows.
Own quality end-to-end: types, tests, observability, and performance for the code you ship.
Collaborate directly with design and customers to scope, prototype, and iterate quickly.
Help shape engineering conventions, review patterns, and the long-term architecture.
What we're looking for
4+ years building production web applications, with strong TypeScript fundamentals.
Depth in a modern React framework (Next.js preferred) and relational databases (Postgres).
Experience designing APIs and data models for multi-tenant or multi-entity systems.
A bias toward shipping, with strong instincts for where to invest in quality vs. speed.
Comfort operating with high autonomy in an early-stage, remote environment.
Bonus points
Experience with tRPC, Prisma, Clerk, or Stripe.
Background in vertical SaaS, fintech, or operations-heavy products.
Keep LynkPilot fast, secure, and reliable as we scale across franchise networks. You'll own our deployment pipeline, background job infrastructure, observability, and the guardrails that let product engineers ship with confidence.
What you'll do
Own CI/CD, environments, and release workflows across the web app and background workers.
Operate and harden our job/queue infrastructure (BullMQ/Redis) and scheduled syncs.
Build observability — metrics, logging, alerting, and error monitoring — that catches issues early.
Lead on security and compliance hygiene: secrets management, access control, and audits.
Drive cost, performance, and reliability improvements across our cloud infrastructure.
What we're looking for
4+ years in platform, infrastructure, SRE, or DevOps roles for production SaaS.
Hands-on experience with cloud deployments (Vercel, Railway, AWS, or similar) and Postgres.
Strong understanding of queues, background processing, and webhook-driven systems.
Practical security mindset: least privilege, secret rotation, and incident response.
Infrastructure-as-code discipline and a passion for automating toil away.
Bonus points
Experience with Redis/BullMQ, Sentry, and S3-compatible object storage.
Familiarity with SOC 2 or similar compliance frameworks.
Design the command surface multi-unit operators rely on every day. You'll turn dense, operational problems — compliance, finance, equipment, members — into interfaces that feel calm, fast, and trustworthy across hundreds of locations.
What you'll do
Own design end-to-end: research, flows, interaction design, and high-fidelity UI.
Partner with engineering to ship polished, accessible interfaces that hold up at scale.
Evolve and maintain the LynkPilot design system and brand expression.
Talk to franchisors and operators to ground decisions in real workflows.
Balance information density with clarity for power users managing whole networks.
What we're looking for
4+ years of product design experience with a portfolio of shipped B2B/SaaS work.
Mastery of a modern design tool (Figma) and strong systems-thinking.
Experience designing complex, data-dense dashboards and workflows.
Strong written communication and the ability to drive design autonomously.
Comfort working closely with engineers and contributing to front-end polish.
Bonus points
Front-end familiarity (HTML/CSS, React) to prototype and refine in-browser.
Experience designing for operations, fintech, or vertical SaaS.
Get new franchise networks live on LynkPilot — fast and right. You'll lead implementations from kickoff through first value, configuring the platform, connecting systems, and turning a franchisor's playbooks into living workflows.
What you'll do
Run end-to-end onboarding for new franchisor and multi-unit operator accounts.
Configure locations, roles, compliance calendars, and finance settings to match each network.
Coordinate integration connections (point-of-sale and accounting) and data imports.
Build project plans, drive timelines, and keep stakeholders aligned through go-live.
Partner with product and engineering to surface friction and shape the roadmap.
What we're looking for
3+ years in implementation, onboarding, or technical project management for SaaS.
Track record of getting customers to first value quickly and predictably.
Comfort with data, spreadsheets, and lightweight configuration/technical setup.
Excellent project management and stakeholder communication skills.
Empathy for operators and a knack for translating messy processes into systems.
Bonus points
Experience in franchising, multi-unit operations, or vertical SaaS.
Familiarity with POS or accounting platforms (Square, Mindbody, QuickBooks).
Own the long-term success of franchise networks on LynkPilot. You'll be the trusted advisor who drives adoption, retention, and expansion — making sure operators get measurable value across operations, compliance, and finance.
What you'll do
Manage a portfolio of franchisor accounts, owning retention and expansion outcomes.
Drive adoption across locations and roles with proactive, value-focused engagement.
Run business reviews that tie LynkPilot usage to operational and financial results.
Be the voice of the customer internally, channeling feedback to product and engineering.
Spot risk early and lead renewal and growth conversations with confidence.
What we're looking for
3+ years in customer success or account management for B2B SaaS.
Proven ownership of retention, NRR, or expansion metrics.
Strong relationship-building and executive communication skills.
Comfort with data to diagnose adoption and demonstrate ROI.
Self-directed and organized in a remote, fast-moving environment.
Bonus points
Experience serving multi-location or franchise customers.
Background in operations, finance, or compliance tooling.
Bring LynkPilot to franchisors and multi-unit operators. You'll own the full sales cycle — from first conversation to close — selling a platform that replaces a patchwork of spreadsheets and one-off tools with a single command surface.
What you'll do
Own the full sales cycle: prospecting, discovery, demos, and closing.
Run consultative discovery to map a network's operations, compliance, and finance pain.
Deliver compelling demos tailored to franchisor and operator priorities.
Build and manage an accurate pipeline and forecast in the CRM.
Partner with implementation to ensure smooth handoffs and successful go-lives.
What we're looking for
3+ years of full-cycle B2B SaaS sales, with a record of hitting or beating quota.
Strength in consultative, multi-stakeholder selling to operators and executives.
Excellent discovery, demo, and negotiation skills.
Disciplined pipeline management and CRM hygiene.
Self-motivated and resourceful in an early-stage, remote setting.
Bonus points
Experience selling into franchising, multi-unit retail, fitness, or food & beverage.
Familiarity with operations, compliance, or finance buyers.
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