Terms of Service

The terms that govern your use of the LynkPilot platform.

Last updated: June 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and LynkPilot, Inc. ("LynkPilot," "we," "us," or "our") governing your access to and use of the LynkPilot franchise management platform, including all associated software, APIs, and services (collectively, the "Service").

By creating an account, accepting an invitation, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or organization, you represent and warrant that you have the legal authority to bind that entity to these Terms, and references to "you" shall include both you individually and that entity.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

LynkPilot provides a cloud-based franchise management platform designed for franchisors, franchise operators, and their teams. The Service includes tools for:

  • Franchise location management and operations tracking
  • Compliance task management and audit workflows
  • Royalty billing and financial reporting
  • Equipment inventory and maintenance tracking
  • Document management and storage
  • Recruitment and franchise development pipeline management
  • Membership and CRM management
  • Third-party integrations including QuickBooks Online
  • Analytics and performance reporting

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Accounts and Access

3.1 Account Registration

To use the Service, you must create an account or be invited by an existing account administrator. You agree to provide accurate, complete, and current information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@lynkpilot.com if you suspect any unauthorized access to your account. LynkPilot is not liable for any loss or damage arising from your failure to maintain account security.

3.3 Organizational Accounts

The Service is structured around organizations. An organization administrator controls access, user roles, and permissions within their organization. If you access the Service as a member of an organization, your access is subject to that organization's policies and the administrator's decisions. LynkPilot is not responsible for decisions made by organization administrators regarding user access or data.

3.4 Authorized Users

You may invite authorized users to access the Service under your organization's account. You are responsible for ensuring that all authorized users comply with these Terms and for any actions taken by authorized users on your account.

4. License Grant and Restrictions

4.1 License

Subject to your compliance with these Terms and payment of applicable fees, LynkPilot grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations during the term of your subscription.

4.2 Restrictions

You agree not to, and shall not permit others to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to any part of the Service, other organizations' data, or LynkPilot's systems
  • Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure
  • Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service
  • Copy, modify, or create derivative works of the Service or any part thereof
  • Resell, sublicense, or provide access to the Service to third parties without our written permission
  • Remove, alter, or obscure any proprietary notices or labels on the Service
  • Use automated tools (bots, scrapers, crawlers) to access or extract data from the Service without authorization
  • Introduce viruses, malware, or other harmful code into the Service
  • Use the Service to transmit unsolicited commercial communications (spam)

5. Your Data

5.1 Ownership

You retain full ownership of all data, content, and information your organization enters into or uploads to the Service ("Your Data"). LynkPilot does not claim any ownership rights over Your Data.

5.2 License to LynkPilot

You grant LynkPilot a limited, worldwide, royalty-free license to access, store, process, and display Your Data solely as necessary to provide the Service to you. This license terminates when you delete your data or close your account, subject to retention periods described in our Privacy Policy.

5.3 Data Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You represent and warrant that you have all rights necessary to upload and process Your Data through the Service and that doing so does not violate any applicable law or third-party rights.

5.4 Third-Party Integrations

If you connect third-party services to LynkPilot (such as QuickBooks Online), you authorize LynkPilot to access and process data from those services on your behalf as necessary to provide the integration features. Your use of third-party services is also subject to the terms and privacy policies of those third parties.

6. Payment and Billing

6.1 Fees

Access to certain features of the Service requires payment of subscription fees as described in your subscription plan. All fees are stated in US dollars unless otherwise specified.

6.2 Billing Cycle

Paid plans are billed in advance on a monthly or annual basis, depending on the plan selected. Subscription fees are due at the beginning of each billing period.

6.3 Payment Processing

Payments are processed by Stripe, a third-party payment processor. By providing payment information, you authorize LynkPilot and Stripe to charge the applicable fees to your designated payment method.

6.4 Non-Refundable Fees

All fees are non-refundable except where expressly required by applicable law. If you downgrade your plan or cancel your subscription mid-period, you will not receive a refund for the remainder of the current billing period.

6.5 Late Payment and Suspension

If your payment fails or your account has an overdue balance, we reserve the right to suspend or restrict access to the Service after providing reasonable notice. You remain responsible for all fees incurred during any suspension period.

6.6 Fee Changes

We reserve the right to change our fees with at least 30 days' advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.

7. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content created by LynkPilot, is the exclusive property of LynkPilot, Inc. and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited license described in Section 4.

LynkPilot's name, logo, and product names are trademarks of LynkPilot, Inc. You may not use these marks without our prior written consent.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LYNKPILOT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICE.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LYNKPILOT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF LYNKPILOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL LYNKPILOT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO LYNKPILOT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless LynkPilot, Inc. and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

12. Term and Termination

12.1 Term

These Terms remain in effect for as long as you have an active account with LynkPilot or otherwise use the Service.

12.2 Termination by You

You may cancel your subscription and close your account at any time by contacting us at support@lynkpilot.com or through the account settings. Cancellation will take effect at the end of your current billing period.

12.3 Termination by LynkPilot

We may suspend or terminate your access to the Service immediately and without notice if:

  • You materially breach these Terms and fail to cure the breach within 10 days of notice
  • You use the Service in a manner that creates legal risk or harm to LynkPilot or third parties
  • We are required to do so by law or legal process
  • Your account has an overdue balance after reasonable notice

12.4 Effect of Termination

Upon termination: (a) your license to use the Service terminates immediately; (b) you must cease all use of the Service; (c) your data will be retained for 30 days during which you may request an export, after which it will be deleted. Sections that by their nature should survive termination will survive, including Sections 7, 9, 10, 11, 13, and 14.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

13.2 Informal Resolution

Before filing any formal legal claim, you agree to contact us at support@lynkpilot.com and attempt to resolve the dispute informally for at least 30 days.

13.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

13.5 Exceptions

Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and LynkPilot regarding the Service and supersede all prior agreements, representations, and understandings.

14.2 Amendments

We may update these Terms from time to time. We will notify account administrators of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes.

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

14.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

14.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. LynkPilot may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond that party's reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, or internet or power outages.

15. Contact

Questions about these Terms can be directed to:

LynkPilot, Inc.
Email: support@lynkpilot.com
Website: https://lynkpilot.com